MYHALMART GENERAL TERMS & CONDITIONS

1. SHIPPING POLICY

  • Ships Time
    Orders received will be processed and delivered to your door step within 7 – 14 working days via Aramex/Poslaju.
  • Shipping Coverage
    Orders are shipped within Malaysia only. We do not ship to P.O. Box address.
  • Shipping Cost
    The cost for expedited shipping is calculated and displayed on the Checkout page before you complete your order.

2. REFUND POLICY

Unless otherwise specified for particular products, we shall refund you your payment if you decide to cancel your orders within twenty four (24) hours after your order has been confirmed and prior to shipment except for the transaction fees charged which is non-refundable. Once your order has been shipped, refund is not allowed.

3. RETURN POLICY

We offer a 30-day money back guarantee** (from received date) for defective products. Email your intent for a product return to info@myhalmart.com. Once we’ve confirmed the defect and approved your return request, please ship the product(s) back to us on your own cost and we’ll deliver you the replacement product(s) within 10 – 15 working days.
To return your products, please send the whole product(s) back with its original packaging to: Myhalmart Sdn Bhd, No. 12A, Jalan TP5, Taman Perindustrian UEP, 47600 Subang Jaya, Selangor D.E, Malaysia.

4. PRIVACY POLICY

We are committed to protect your privacy. We does not sell, share or trade customer’s personal information collected online with third parties. Please read the Statement of Privacy to be more aware about our policy on collecting, using and disclosing any information.

Uses of Information
You agree that the personal information we collect from you will be used and or shared within our corporate group and to third parties for one of the following purposes:

  • To deliver products that you purchase from our website.
  • To inform and update you on the delivery of the product and for customer support purposes;
  • To provide you with relevant product information;
  • To process your orders and to provide you with the services and information offered through our website and which you may request;
  • To allow us to administer your registered account with us;
  • To conform to legal requirements or comply with legal process;
  • To verify and carry out financial transactions in relation to payments you may make online. For example, payments that you make through our website will be processed by Billplz Sdn Bhd (https://www.billplz.com/).

The personal information we collect may include your:

  • Name
  • Telephone Number
  • Mobile Number
  • Delivery Address
  • Billing Address
  • Email Address

Information Security
We employ certain security measures, such as encryption where appropriate. We also take appropriate steps to ensure that your information is treated securely.

Changes to the Privacy Policy
We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.

Complaints about breaches of privacy
If you are not satisfied with the way in which we handle your enquiry or complaint, please don’t hesitate to contact us.

MYHALMART PRODUCT LISTING PROGRAM TERMS AND CONDITION

MYHALMART Wholesome Product Listing is a program which Merchants can place their Halal certified products in MYHALMART Marketplace with a contract of 1 year by consignment basis. This program offers merchants to join MYHALMART SDN BHD (1191783-P) for FREE only if their products are already Halal certified.

MYHALMART is a Global Muslim-Friendly Marketplace that offers not only Muslim-Friendly and Halal Certified products but also provides the technical evidence from MYHALMART testing laboratory. For merchants that are still waiting for their products to be certified Halal, MYHALMART Product Listing Program offers an affordable Halal Analysis Package as low as RM1,200 to get your products authenticity verified within days! The Halal Analysis Package will involve the issuance of Halal Verified Sticker and Certificate of Analysis (CoA) to prove that your products are 100% FREE from porcine & alcohol.

All you need to do is simply send us an enquiry via email at info@myhalmart.com OR contact our direct line at 03-8025 1603 ext. 179. Our reliable management team will attend to your enquiries as soon as possible.

  • Global Muslim-Friendly E-Commerce Marketplace

Provides a wide range of Muslim-Friendly & Halal certified products from JAKIM with technical evidence from MYHALMART testing laboratory without a doubt of their status

  • Expand Target Market

You can easily expand your target market to Muslim customers worldwide by placing your products in MYHALMART. MYHALMART testing laboratory is one of JAKIM’s Halal Panel Laboratory that provides technical evidence of products authenticity for products without Halal Certificate

  • Halal Verified Sticker by Halvec Laboratories

It is a verification sticker issued together with a Certificate of Analysis (CoA) that proves your products are free from porcine and alcohol. Your customers will have the assurance that while waiting for Halal Certificate from JAKIM, your products are 100% safe to be consumed or used

  • Support & Trainings from MYHALMART

MYHALMART team will provide full support and trainings to help you maximize your profit and revenue!

Privileges

  • Sign up for FREE*
  • Affordable Halal Analysis Packages AS LOW AS RM1,200!
  • Issuance of Halal Verified Sticker & the Certificate of Analysis (CoA)
  • Customers’ assurance on products
  • Continuous support and trainings from MYHALMART Team

*For products that are already Halal Certified by JAKIM

  Halal Analysis Packages

  • Package I: RM1,200 (USD400)
  • Package II: RM4,000 (USD1,200)

 Payment Terms

50% advance and 50% after the issuance of CoA & Halal Verified Sticker

PRODUCTS LISTING PROGRAM TERMS AND CONDITIONS

  1. Products/Services must be technically Halal and shall come with Halal logo from JAKIM or Halal verified sticker from Halvec Laboratories (MyHalmart’s subsidiary)
  2. Products shall undergo screening to screen their status before proceed into the platform
  3. Products/Services shall come with supporting Halal certified documentation (from JAKIM OR CoA issued by lab to proof that no porcine and no alcohol content)
  4. For Merchant Packages offered, any additional products wanted to go for screening or the merchants wanted to go for additional Haltech Talk session shall incur additional charges to the merchants
  5. Products listed by Merchants MUST be 100% authentic
  6. Products shall be screened thoroughly before listing, and if upon screening the products are similar to other merchants’ products, the products shall be rejected to avoid misunderstanding
  7. Counterfeit Products/Services are prohibited from being listed in MyHalmart Marketplace
  8. “Counterfeit” encompasses Products/Services that were made in exact imitation of an existing brand with the intention to deceive or defraud and may include, but is not limited to:
  9. A product/service that violates any local country laws in which they are sold
  10. A product/service that is fake or a replica of an existing official product
  11. A product/service that has never been produced by a specific brand
  12. A product/service that is significantly under-priced
  13. A product/service containing a registered trademark on the product, the packaging or anywhere related to the product without the authorization of the trademark owner
  14. A product/service that contains specific design elements (e.g: cartoon characters or colourways) protected by a trademark; without the authorization of the trademark owner
  15. A product/service that bears such similarities with other products (e.g: a replica of a branded item with or without altered logos) without the authorization of the trademark owner
  16. A product/service that has no visible trademark on the product image on the listing, but the delivered product includes a trademark
  17. Usage of a photo on the listing that contains the trademark of a brand
  18. Original equipment manufacturer (OEM) brands are permitted as long as no official brand logo is displayed on any OEM product image and no official brand name is stated in any part of the product/service information
  19. If requested by MyHalmart, the Merchant shall promptly provide the documentation to MyHalmart that proves (to MyHalmart’s reasonable satisfaction) the authenticity of the Products/Services including, but not limited to, manufacturer sales invoices, authorized distribution agreements and/or certificates of authenticity (Halal certificate, GMP certificate, HACCP certificate, etc.)
  20. Detail of product/service descriptions for MyHalmart reference
  21. Able to allow 10% discount on the products/services for membership purchase
  22. Able to give up to 50% discount on any sales and promotions made by MyHalmart management on special seasons
  23. Products offer in MyHalmart Marketplace and actually delivered to Customers
  24. Complies with:
  25. Applicable law
  26. The specifications listed (also available to Customers) on the website, including any and all products/services
  • Halal certified logo from JAKIM
  • Certificate of Analysis (CoA) (optional)
  • Halal verified stickers issued by Halvec Laboratories (if applicable)
  • Product/Services warranties
  • Products/Services specifications
  • Products/Services drawings
  • Products/Services samples
  • Products/Services performance criteria
  • All applicable quality, safety and hygiene requirements
  1. Will be free from damage or defects
  2. Ready products/services with minimum expiry date of 18 months
  3. Able to commit on delivery timeframe stated
  4. Merchant understands and agrees that it will be responsible for any non-conformity or defect in, or any public or private recall of, any of the Products/Services and will hold MyHalmart harmless from any losses relating to the foregoing.

MYHALMART MERCHANT LISTING PROGRAM TERMS AND CONDITION

MYHALMART Wholesome Merchant Program is a free & payable program with a contract basis of 6 to 12 months. This program offers merchants to join MYHALMART SDN BHD (1191783-P) as MYHALMART Merchant and placing their products in MYHALMART marketplace.

MYHALMART is a Global Muslim-Friendly Marketplace that offers not only Muslim-Friendly and Halal Certified products but also provides the technical evidence from MYHALMART testing laboratory. MYHALMART Merchant Program offers an amazing Merchant Support that helps you set up your marketplace online so you can start earning and growing digitally.

All you need to do is simply fill up the signup form and submit appropriate documents for approval. Then you’ll be given a free training on how to manage your account, upload your products, manages your stocks and many more as easy as 1, 2, 3!

  • Global Muslim-Friendly E-Commerce Marketplace

Provides a wide range of Muslim-Friendly & Halal certified products from JAKIM with technical evidence from MYHALMART testing laboratory without a doubt of their status

  • Expand Target Market

You can easily expand your target market to Muslim customers worldwide by placing your products in MYHALMART. MYHALMART testing laboratory is one of JAKIM’s Halal Panel Laboratory that provides technical evidence of products authenticity for products without Halal Certificate

  • Halal Verified Sticker by Halvec Laboratories

It is a verification sticker issued together with a Certificate of Analysis (CoA) that proves your products are free from porcine and alcohol. Your customers will have the assurance that while waiting for Halal Certificate from JAKIM, your products are 100% safe to be consumed or used

  • Support & Trainings from MYHALMART

MYHALMART team will provide full support and trainings to help you maximize your profit and revenue!

Privileges

  • Sign up as MYHALMART Merchants for FREE!
  • Upgrade packages are available to get more amazing privileges from MYHALMART
  • Convenient, fast & efficient marketplace
  • More discounts & promotions to attract customers
  • Access to International Halal Market
  • Continuous support and trainings from MYHALMART Team

 Payment Fees

Only 8% payment fees for every successful transaction on any product categories

Payment Terms

30 days after validation (monthly basis)

MERCHANTS PROGRAM TERMS AND CONDITIONS

 Application Requirement

  1. Companies or Business that interested to participate in MH Merchant Listing Subscription has to register as MyHalmart’s official MH Merchant and shall consent to the terms and conditions set out in these MyHalmart Marketplace Terms & Conditions.
  2. For a registered companies, they must be an incorporated legal entity or have a business registration number and are authorized under the constitution documents to conduct business with MyHalmart Marketplace in accordance with the laws of Malaysia
  3. For international companies, they must provide all such information and documents required to support the application, including but not limited to their company/business registration number, company incorporation documents and details of personnel handling the account
  4. MyHalmart reserves the right to accept or reject your application to become a merchant at MyHalmart sole and absolute discretion in the following cases:
  5. Where MyHalmart are not able to verify your identity with certainty
  6. Where the information provided by the company upon application (e.g: email address, telephone number, company/business registration number, etc.) is identical to a membership account already registered with MyHalmart
  7. Where the company has provided false or inaccurate information or omitted to provided necessary information during the application process
  8. Where the company has applied to be a merchant within less than one (1) month from the date of termination or cancellation of an earlier application on MyHalmart Marketplace website
  9. Where the company has signed up as a MH Merchant under another account, which is either temporarily or permanently suspended at the time of application for a new merchant account
  10. Where the company has breached any of the Terms & Conditions
  11. Any other reasons as may be determined by MyHalmart
  12. All information provided to MyHalmart as part of the registration process MUST be accurate, current and complete at all times and will be immediately informed to MyHalmart if there are any changes to the same

Completion of Registration

  1. Upon acceptance as MH Merchant, the Merchant irrevocably agree that they shall indemnify and keep MyHalmart indemnified and hold MyHalmart harmless for any expense, loss or damage that MyHalmart may suffer arising from any inaccurate or false statement or misrepresentation of information submitted to MyHalmart by the Merchant
  2. MyHalmart shall provide the successful registered Merchant up to six (6) Member IDs
  3. Every successful registration, each Merchant is eligible to have 30 days free trial for the package they subscribed
  4. Upon completion of the 30 days free trial, Merchant shall be charged annually (every 12 months) for renewal of the package they subscribed

Protection of Account Details

  1. Each Merchant is responsible for maintaining the confidentiality of the Merchant’s account information, including the account password, and for all activity that occurs under the Merchant’s account
  2. Merchants shall immediately inform MyHalmart if there are any unauthorized use of their account or password or of any other breach of security
  3. Merchants may be held liable for losses incurred by MyHalmart or by any other member and/or seller due to someone else is using Merchant’s account or password 

Dormant Account

  1. MyHalmart shall deem Merchant’s account to be dormant if merchants fail to log in to the Website for a duration exceeding 6 months
  2. In the event that the Merchant’s account is deemed dormant, MyHalmart may purge and remove Merchant’s product listings from Merchant’s store on the Website

Payment Terms

  1. For all orders placed on the Website, payments shall be collected by MyHalmart on behalf of the Merchant, in the mode (i.e., payment gateway or cash on delivery) as opted for by the Buyers. You hereby authorize MyHalmart to process, facilitate, collect and remit payments to You, (collected either electronically or through cash on delivery), from the Buyers in respect of sale of the Products through the Website. You also agree that, in doing so, MyHalmart will be merely acting as your limited agent with the sole intent and purpose of facilitating the sale and purchase of Products through the Website. You also agree that the payment facility provided by MyHalmart is neither a banking service nor a financial service but is merely a facilitator/facilitating the service of providing an automated online electronic payment system, using the existing authorized banking infrastructure and credit card payment gateway networks or payment through cash on delivery, for the transactions on the Website. Further, by providing the payment facility, MyHalmart is neither acting as a trustee nor acting in a fiduciary capacity with respect to any transaction on the Website
  2. Every purchase of Products/Services shall be paid via payment gateway
  3. Repayment to Merchants shall be done within 30 days after products sold

Force Majeure

  1. Any delay in or failure to perform any obligations by the Parties under this Agreement shall not constitute default hereunder if and to the extent caused by force majeure, which is defined to be occurrences beyond the reasonable control of the Party committing default, including but not limited to acts of the government authorities, acts of God, fire, flood, explosion, riots, war, rebellion, insurrection, sabotage and non-cooperation of third parties. Provided, however, that Merchant shall give prompt written notice within a period of seven (7) days from the date of the force majeure occurrence to MyHalmart. You shall use all reasonable efforts to avoid or remove such cause of non-performance and shall continue performance hereunder whenever such causes of force majeure are removed.

MYHALMART AFFLIATE PROGRAM TERMS AND CONDITIONS

MYHALMART Wholesome Affiliate Package is a free program that offers MYHALMART members & web owners to earn extra income. Everyone that joins this program will be able to make up 5% commission of extra cash from every successful transaction by placing a graphic, link or links on their web site, blog, social media site or email to advertise MYHALMART SDN BHD (1191783-P) or specific products on MYHALMART website. Any sales made to customers who have clicked on those links will earn the affiliate commission of that 5%. It is a free, simple and an easy way for people to make extra money!

  • Global Muslim-Friendly E-Commerce Marketplace

Provides a wide range of Muslim-Friendly & Halal certified products from JAKIM with technical evidence from MYHALMART testing laboratory without a doubt of their status

  • Earn extra income just by sharing text links!

All you have to do is by simply sharing the text links provided in your website, blog or your personal social media. Earn extra revenue of 5% commission on all product categories

  • Redeemable in Cash or Vouchers

The affiliate’s reward of 5% is claimable in the form of cash or vouchers. Each point collected is equals to RM1 and will be kept in a form of a point called ‘MH Point’. Minimum withdrawal amount from MH Point is RM50.00

  • Long Term Support from MYHALMART

MYHALMART team will provide full support and assistance to help you maximize your earnings!

Privileges

  • It is FREE to join!
  • Graphics, text links and other advertisement contents for you to share in your website, blog, social media or email
  • Affiliate’s reward of 5% claimable in cash or vouchers
  • Continuous support and personal assistance from MYHALMART Team

Commission Structure

  • 5% Commission

Payment Terms

  • 30 days after validation (monthly basis)

Promotion Method

  • Social Media
  • Email
  • Website
  • Blogs

Conversion Flow

  • Customer clicks on the text link shared
  • Customer land on MYHALMART website and made any purchase within the time provided
  • Customer successfully paid and receive his/her purchased products

AFFILIATES PROGRAM TERMS AND CONDITIONS

MYHALMART Wholesome Affiliate Package is a free program that enables MYHALMART members to earn extra income by placing their affiliate link or links on their website, blogs or social media (Facebook, Twitter, Instagram, Youtube, LinkedIn, etc.) to advertise MYHALMART SDN BHD and its products. Any sales made by customers who have clicked on the affiliate links will earn affiliate commission in a form of MH Point in which the points are redeemable with cash or vouchers. The standard commission rate is currently 5%.

PROGRAM REGISTRATION

By filling up the sign up form via MYHALMART marketplace in which upon acceptance, you will officially become an affiliate and are bound by the terms of this agreement. Your participation in the program is solely for this purpose, which is to legally advertise MYHALMART marketplace and MYHALMART’s products to receive a commission on products successfully purchased by your referred customers.

RESPONSIBILITIES

It is understood that you will introduce MYHALMART and its products to your current and prospective customers and shall comply with all laws as well those that govern email marketing and anti-spam laws. MYHALMART reserves the right to accept or reject any prospective customers and will pay you a commission per customer referred using your affiliate code according to the designated payment schedule. Either you or MYHALMART may terminate the Affiliate Membership at any time. You are only eligible to earn affiliate payments during your time as an approved affiliate. MYHALMART may change the program policies and operating procedures at any time.

MYHALMART-AFFILIATE RELATIONSHIP

MYHALMART-affiliate relationship is one of independent contractors. MYHALMART will not be liable for indirect, special or consequential damages arising in connection with this program and our aggregate liability arising with respect to this program will not exceed the total referral fees paid or payable to you. MYHALMART makes no express or implied warranties or representations with respect to the program. In addition, MYHALMART makes no representation that the operation of the service will be uninterrupted or error-free, and MYHALMART will not be liable for the consequences of any interruptions or errors. MYHALMART is located in Subang Jaya, Selangor (MALAYSIA) and the program is governed by the laws of Malaysia.

AFFILIATE STATUS

The affiliate application and status in the program may be suspended or terminated for any of the following reasons:

  • Advertising on sites containing/promoting illegal activities
  • Inability to refer clients to MYHALMART (Lack of performance)
  • Inappropriate advertisements (false claims, misleading hyperlinks)
  • Illegal spamming (mass email, mass newsgroup posting, etc.)
  • Violation of intellectual property rights

AFFILIATE’S GRAPHICS & TEXT LINKS

You may use graphic and text links both on your website, blogs, social media and email. The site may also be advertised “offline” in classified ads, magazines and newspapers. You may use the graphics and text links provided to you by MYHALMART or you may create your own as long as they are appropriate according to the conditions above and has been approved by MYHALMART to be advertised.

AFFILIATE TRACKING

When a customer clicks through your affiliate graphic or text links, a cookie is set in their browser that contains your affiliate username. Furthermore, their IP address is tracked in the database along with your affiliate name. When the customer decides to buy a product, the script will look for this cookie and/or try to match their IP address to identify the affiliate who will be awarded the commission. Visitors sent through your affiliate links may make a purchase later in time and the commission will still be awarded if the cookie is present in their browser and/or they are using the same IP address as the one logged in the database. Affiliate members are not allowed to use their affiliate link to claim the commission.

AGREEMENT TERMS

These terms will begin upon your sign up with the MYHALMART Wholesome Affiliate Program and will end when your affiliate account is terminated. The terms of this agreement may be modified by MYHALMART at any time. If any modification to the terms is unacceptable to you, your only choice is to revoke your affiliate status. You shall abide with any changes in the terms if you are continuing to participate in the program.

LIABILITY

MYHALMART will not be liable for indirect or accidental damages (loss of revenue, commissions) due to affiliate tracking failures, loss of database files, and any results of “intents of harm” to the program or MYHALMART marketplace. MYHALMART does not make any expressed or implied warranties with respect to the affiliate program and/or products sold at its marketplace. MYHALMART make no claim that the operation of the affiliate program and its marketplace will be error-free and it will not be liable for any interruptions or errors. By submitting your application, you acknowledge that you have read the terms and conditions, understand and agree with them.

PAYMENT SCHEDULE

The payment of affiliate commission is scheduled on 30 days basis (monthly basis)

CONFIDENTIAL & PRIVACY POLICY

MYHALMART are committed to protect your privacy. MYHALMART does not sell, share or trade customer’s personal information collected online with third parties. Please read the Statement of Privacy to be more aware about our policy on collecting, using and disclosing any information. Affiliates shall also agree to maintain confidentially of all documents & information relating to the business of the company.

USES OF INFORMATION

You agree that the personal information MYHALMART collect from you will be used and/or shared within MYHALMART corporate group.

The personal information we collect may include:

  • Name
  • Mobile Number
  • Delivery Address
  • Billing Address
  • Email Address